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Frequently Asked Questions

Is it safe for me to use my credit card when I order?
Yes, we have a completely secure merchant account system that automatically checks your credit card number and deposits the money into our bank account without anyone even seeing your credit card number or information. So it's completely secure.  

How will my product be shipped?
All orders will be shipped via UPS Ground or Fedex.

What is the cost of shipping?
The cost of shipping appears after you enter the shipping address.  Rates are calculated based on address where items are delivered.

 How long will it take to receive my order?

If items are manufactured in the USA, items will ship within 1 -2 working days after the order has been placed.  If products are not in stock and are manufactured outside the United States, you will receive an e-mail to advise that the item you have ordered has been back ordered with an estimated date when item will be in stock again. At that time, you can decide if you would like to wait for the back ordered item/s or to you can receive a credit for your order.

What is your privacy policy?
Click here to see our privacy policy  

Do you ship outside the US?
 Items will ship to addresses within Continental USA, unless special arrangements have been made.  Please call 1-888-579-8137 if you have questions about shipping an item outside the USA.

 Can I arrange for larger size orders for special purposes?
 If you are looking for products to replace or set up smaller units in hospitality services or in residential or seniors care, I would be pleased to work with you to find products that meet your budget.  Send a note on the contact form on the website, providing your name, company name, address, phone number and e-mail address.